Avaya Enables Business Continuity for Enterprises in Indore

As ItExtends the AvayaOneCloud^TM Portfolio Across India

Indore. Avaya (NYSE:AVYA) continues to enable business continuity, agility and productivity across India,with solutions to enhance and simplify communications and collaboration,and has now enteredIndore, a budding hub for IT companies covering many large players and startups, with thecomprehensive OneCloud^TM portfolio of customer experience and digital workplace products.

Like most of India, the Indore market has seen an accelerated rate of digital transformation as local businesses adopt solutions that help them adapt to the “new normal”. The Avaya OneCloud portfolio answers the requirements of this transformation with a multi-cloud application ecosystem designed to help organizations create unforgettable customer and employee experiences.  

With Avaya OneCloud CCaaS, Indore organizations will be able to to create thefuture customer experience center, using customer and workforce engagement solutions to connect multiple touchpoints – including voice, video, chat, messaging, and social – while leveraging AI, insights, knowledge and resources from across an organization.

Avaya OneCloud UCaaS willhelp organizations in Indore tocreate the future digital workplace with unified communications and team collaboration functions that enable employees to meet, message and collaborate from anywhere. Avaya will also offer a complete portfolio of devices including handsets, video conferencing units and headsets to meet the needs of every type of worker across the organization. 

Avaya enters the region with Osswal Infosystem Pvt. Ltd., based in Indore. The company known for delivering logical and growth-oriented technology for SMEs and commitment towards customer centricity and outcome-based solutions will launch a special Home Office Setup offer through this partnership with Avaya.

This will make it easier than ever for Indore organizations to enable their employees to work from anywhere seamlessly and securely. The package includes access to Avaya Spaces™, the all-in-one video collaboration app for the digital workplace, plus a number of Avaya devices that deliver seamless video connectivity and clear sound quality.

The Home Office Setup offer is available in six alternative flavours, catering to a range of business requirements,each of which comes with a year of support:

• Basic Home Office Kit
• Easy Home Office Setup
• Huddle Room: Smart Office Setup
• Small Meeting Room Setup
• Medium Size Office Setup
• Large Room Setup

Vishal Agrawal, Managing Director, Avaya, India & SAARC, says, “We are  excited to introduce theAvaya OneCloud portfolio toMadhya Pradesh; the market here is constantly evolving and shifted rapidly towards digital business, showing immense potential.

With the Madhya Pradeshgovernment introducing several initiatives to ensure business continuity and agility, we are pleased to throw our weight behind the region’s ongoing transformation and help enterprises grow to their full capacity.

Our partnership with Osswal Infosystem will ensure Avaya is able to provide customer engagement and team collaboration capabilities the region’s businesses need as they reach new heights.”

Mohit Nagori, Director, Osswal Infosystem Pvt. Ltd. says, “We at Osswal Infosystem provide logical and growth oriented technology for SMEs and withAvaya’s focus being on the mid-market segment, we believe our journey together will lead to even more innovative and practical business solutions for such enterprises.

A lot of ambiguity and uncertainty is involved with the idea of Work-from-Home among people and businesses. However, in this era of digital transformation, it is imperative for individuals and companies to work from home safely and ensure business is uninterrupted.

Through our partnership with Avaya,we will use theAvaya OneCloud portfolioto help our customers to become more efficient and effective while realizing faster returns on investment.”