Treasure Island and Treasure Island NEXT prepare to open doors to Indore shoppers

Carry out extensive sanitisation in line with SOPs of Health Ministry and SCAI Guidelines to provide shoppers a Safe and Hygienic Shopping Experience

Indore, June 30. Ahead of a formal announcement from the Madhya Pradesh State Government allowing shopping malls to start operations, Treasure Island and Treasure Island NEXT have begun an extensive sanitization drive, introducing the strictest of SOPs and guidelines to provide Indore shoppers the safest and most hygienic shopping experience.

Nexus Malls are JV partners in both the shopping malls and they are also implementing a unique and first-of-its-kind ‘Safety First’ initiative in association with Bureau Veritas to provide reassurance of quality and safe shopping experience for consumers.

Both the malls will be following the industry-best practises to ensure Safety and Hygiene is maintained at the mall premises.

To maintain the optimum level of hygiene and sanitization at all touch-points at Treasure Island and Treasure Island NEXT mall, the ‘Safety First’ program/initiative, will ensure implementation of the stringent SoPs which have been released by the Shopping Centres Association of India (SCAI) / WHO when the malls reopen in the ‘New Normal’ post-COVID-19.

Speaking about the preparations, Kinjal Radia, Centre Director, Treasure Island and Treasure Island NEXT mall said, “Safety of our patrons has always been paramount to us. We have put in place the industry-best practices to ensure safety and hygiene is followed.

In the New Normal, for the thousands of people who walk into our malls, Happyness would mean ‘Safety First’ and under this initiative, we will ensure that all our patrons, retailers and staff are welcomed to the premises of the malls which is abiding by all safety  and sanitization measures which have been advised by the local authorities.”

The experience of going to malls and shopping will change drastically in the new normal.

Social Distancing becoming a way of life in the months to come, there will be a host of other changes in the disinfecting and sanitizing procedures for retailers and in the common area, customer walk in’s, the car parking facilities and new limitations to admit people inside the mall at a given time.

Nexus Malls is already working on a few other digital solutions to ensure contactless food ordering at the food court and restaurants across their portfolio of malls.

Nexus Malls has joined hands with one of the most prestigious certification organizations in the world, Bureau Veritas, for their ‘Safety First’ program/initiative. The objective of ‘Safety First’ is to comply with optimum standards of health and safety recommendations of the WHO/local authorities that are implemented without any deviations.

In India, Nexus Malls becomes the first to ensure a third party reassurance from Global testing, inspection, and certification body with over 190 years of experience.

Environment, Health and Safety (EHS) Guidelines (SoPs) drafted by SCAI include:

• The entry of the Shopping Center
• Restricted entry and exit norms
• Citizens above 65, below the age of 10 and pregnant ladies will be discouraged
• Select security guards to maintain 6 ft distance between two people, check Aarogya Setu app, mandatory wearing of mask, temperature check, thermal screening, bag sanitization and customer belongings
• Atrium and other public areas norms and management
• Seating arrangements at common areas will be withdrawn temporarily
• Distance Markers installations at the entry points/ Cash Counters/ Help Desk
• Movement will be monitored through close circuit cameras and regular feedback will be given to Health wardens deployed at the floor
• Wherever feasible common areas on the floor will be made into one-way paths
• Automatic sanitizers at various touch points
• Regular sanitization of all common areas
• Customer help desk
• Social distancing stickers infront of the desk to maintain distance
• Customer representative staff will inform customers to maintain social distancing norms
• Retail stores guidelines
• Stores to maintain 75 sp. Ft per person norm
• Fixed entry inside the store with awareness display outside the store
• Foot markers for the que outside the store
• Stores to encourage pre-booking of visits
• Parking norms and management
• 50% capacity for car and bike
• Alternate car parking slots will be closed

EHS Guidelines (SoPs) drafted by SCAI include:

• Food court and Restaurants norms
• Reduced seating and will be placed at a distance to adhere to social distancing norms
• Minimum gap of 5 ft. between two tables
• Groups greater than 6 pax will be discourage
• Contactless ordering and payment system will be encouraged to reduce crowding at QSRs
• Adequate floor marking will be made
• All staff including home deliveries staffs will be screened before entering the mall
• Service and facilities norms and guidelines
• Elevators/Lifts
• Customer entry will depend on elevator size
• Elevator guidelines will be placed outside every elevator
• Permanent distance markers will be placed
• Lift attendant will be placed in each lift to ensure compliance
• Washrooms
• Restricted washroom policy
• Attendant will be present to monitor compliance
• Air Conditioning: CPWD guidelines will be followed
• Increase intake of fresh air and ensuring fresh air circulation of treated air
• Cleaning of return air on weekly basis
• Maintaining temperature at 24-30 degree
• Ensuring toilet exhausts are running 24/7